Frequently Asked Questions (FAQ)
Order FAQ
Q: Where is my order confirmation?
A: It’s automatically sent via email when your order is placed. Didn’t receive it within 24 hours? Please check your spam/junk folder or email support@ebyccobike.com.
Q: What payment methods do you accept?
A: We accept MasterCard, Visa, American Express, Google Pay, PayPal, Shop Pay, Union Pay, Apple Pay.
Shipping & Delivery
Q: How long does delivery take?
A: Bikes typically ship within 2–5 business days. Accessories: 7–10 days; Batteries: 15–20 days.
Q: How long does delivery take?
A: We ship to select countries. Your shipping cost and estimated time are calculated at checkout.
Returns & Warranty
Q: What is your return policy?
A: You may return unused items in original packaging within 30 days for a full refund or exchange.
Q: Is there a warranty on your bikes?
A: Yes—1 to 3 years warranty covering manufacturing defects.
Assembly & Manuals
Q: Is my bike pre-assembled?
A: Yes, about 85% pre-assembled. See our YouTube installation video for easy guidance.
Q: Where can I find the user manual?
A: Manuals are available by model. If you need assistance, email support@ebyccobike.com (response in 12–24 hrs).
Technical Issues
Q: What if my display shows error codes?
A: Check our troubleshooting guide or contact support with your order number, bike model, and display image/video.